User Terms And Conditions

Please read the following terms and conditions very carefully as your use of our website is

subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

Introduction (“Website”) is an Internet based content and e-commerce portal operated by Madi International LLC, which is a registered company in Dubai, UAE and is governed according to Dubai and United Arab Emirates law. By using this Website, you signify your agreement to this Terms of Use as well as the Website’s Privacy Policy. This Terms of Use sets out the legally binding terms of the Services available on the Website as well as at the terms of use of this Website. This Terms of Use along with the Privacy Policy extends to both users who visit the Website but do not transact business on the Website (“Users”) as well as users who are registered and are authorized by the Website to transact business on the Website (“Members”). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing the Terms of Use so that you will be apprised of any changes. Nothing in this Terms of Use should be construed to confer any rights to third party beneficiaries.


To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy) and choose a user name (identified by their email address) and password. Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account. You will be required to provide us with your name and other details, including but not limited to, e-mail, contact number, contact address. Confidentiality will be maintained on the personal details furnished.


All orders are considered complete only after the payment terms and conditions are met, or has been received by Madi International as confirmed by our Accounts Department. To confirm the orders, Madi International may contact Customers who have placed orders through the Website and ask the Customer a verification question. Madi International will confirm the order only after the verification question is answered by the Customer. Once the purchase of the item(s) is confirmed by the Customer, Madi International will arrange to pack and deliver the product to the Customer.

Product Availability

In view of timing differences, there is a possibility that the item ordered by the Customer might have been sold and might not be available in stock at that point of time. In such an event, Madi International will call the Customer (if he/she has registered on the Website) and suggest an alternate product. In case the Customer chooses a different product, Madi International shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Customer shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, Madi International shall refund the excess amount to the Customer in the manner specified below in this Terms of Use.

Payment Options

We make shopping at as easy as possible. You get to choose your convenient mode of payment:

  • Credit Card / Debit Card Payments at locations (POS)
  • Cash-on-Delivery
  • Bank Transfers

Madi International offers multiple payment options to Customers on the Website:

Credit Card/Debit Card payments Via (POS) on Delivery:

Customers can make Credit card payments using his/her credit/debit card at the point of delivery; Facilitated by the our delivery team and we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time. In the event the bank rejects to honour any payment transaction made by a Customer towards an order, Madi International shall have the right to refuse to ship the order to the Customer without any liability whatsoever.

Cash on Delivery

At the time of reading this Terms, Cash on Delivery (COD) is only available in the United Arab Emirates, and may not be available for certain oversized items. At the time of checkout, if you are unable to see the option for Cash on Delivery, it would mean that this option is not enabled for one of these reasons. Apart from that, you may choose to select this as a payment option.

Bank Transfers

Customers can make payments via bank transfer, for authorized and verified accounts who have accepted the terms and conditions. In the event the bank rejects to honour any payment transaction made by a Customer towards an order, Madi International shall have the right to refuse to ship the order to the Customer without any liability whatsoever.

Shipping Policy

At Madi International, we are committed to making our delivery process as quick and pleasant as possible, because we know how important it is that your goods arrive on time and in perfect condition. In the region, we work with Aramex, Agility, GWC Company and by Madi to provide you the quickest service and the best prices. All shipments made from approved Orders are shipped using a 3rd party fulfillment service and our own fleet. Please refer to the terms and conditions of Aramex, Agility, GWC Company for more details on shipment details.

We also provide a tracking code - as provided by the 3rd party service which the User can use to track their shipment.

Return and Exchange

We appreciate your business and we want you to be 100% satisfied with our merchandise. If you are unhappy with your order, get the merchandise exchanged/cancelled within 5 days. The exchange depends on the availability of the merchandise requested by you, In case if the requested merchandise is not available we will credit your bank account as per the refund policy.

We will accept the return or exchange from United Arab Emirates only.


Any refunds due by Madi International to the Customer shall be made in the following manners:

Credit card:

The credit card account of the Customer will be re-credited with the refund amount by the Madi International. The refund amount will be credited to the Customer’s account within the time span stipulated by the bank which has issued the credit card; or

Deposit or wire transfer:

The refund amount shall be deposited into the bank account of the Customer by Madi International within ten (10-15) business days after the receipt of request for refund by the Customer has been approved.

For further information on our refund policy, please read more about it by clicking here.

Usage of Promo code by the Company

Madi International has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website. Madi International can at any time ask the Customer for the proof of having received the promo code. Promo codes can be used only on specific orders as deemed fit by Madi International. Promo codes at Madi International’s discretion are applicable on certain items, on specific orders, or on specific dates and occasions. Promo codes cannot be clubbed with any other offer running on the site.

Terms & Conditions of use of the website

All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.

Your membership is solely for your personal and non-commercial use. Any use of this website or its content other than for personal purposes is prohibited. Your personal and non-commercial use of this website shall be subjected to the following restriction (i) you may not modify any content of the website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this website in any manner that may be harmful to the operation of this website or its content

You will not (a) use any product or service available on the website and / services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the website and / or services in any way that is unlawful, or harms Madi International or any other person or entity, as determined in the Madi International sole discretion.

You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the website and / or services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the website and / or services

You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” “phishing” and “griefing” as those terms are commonly understood and used on the internet.

You will not delete or modify any content of the website and / or services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify. Madi International cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this terms of use, and, as between you and Madi International, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

All information, content and material contained in the website and / or services are Madi International’s copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to Madi International. No information, content or material from the website and / or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Madi International’s express written permission

You acknowledge that when you access a link that leaves the website, the site you will enter into is not controlled by Madi International and different terms of use and privacy policy may apply. By accessing links to other sites, you acknowledge that Madi International is not responsible for those sites. Madi International reserves the right to disable links from third-party sites to the website, although Madi International is under no obligation to do so.